Streetwork In Chat

2,000 Euro Prize 2019

Country: Czech Republic

Region: Implemented nationwide

Sector: Civil Society / Social Economy

Fields of action: Family, Violence prevention, Psychosocial impairments

Project owner: Diakonie ČCE-středisko Západní Čechy

Responsible person: Egermaierová Václava

What is it about?

It is a specific form of social work.The counselor enters the virtual environment that is natural to today's young people and actively addresses them through personal messages or public Facebook statuses, provides information, an emotional support, contacts to related services and responds to myths and aggressive behavior.There’s also a FB group "Teenagers' Problems" as a safe space for sharing.

Appreciation of the Jury

The outreach social work programme accompanies its target group and thereby uses innovative methods. It picks up the (socially) vulnerable children and adolescents in their new “natural” environment, in the digital social media. The online street workers not only help - just as they do offline - with personal problems, but at the same time actively contribute to a respectful use of the net. Street Work in Chat is furthermore pursuing a goal at the structural level: The relevant ministry should officially recognise outreach online social work as a new form of street work.