Vienna Energy Ombudsman

Jelölt 2012

Ország: Ausztria

Régió: Bécs

Szektor: Üzleti magánszektor

Tevékenységi területek: Szegénység

Projektgazda szervezet: Wien Energie GmbH

Felelős személy: Angela Vaverka, Dipl. Sozialarbeiterin

Honlap: Tovább a honlapra

Miről szól a projekt?

The ombudsman assists clients who are classified as living in social hardship because of a precarious income, health, housing, or family situation, an acute life crisis or debt. The aim is always to ensure a sustained supply of energy, which is why clients are assisted over a longer period. Through networking and cooperation with public and private social institutions as well as (political) decision-makers, the ombudsman devises realistic solutions for each individual hardship case. After one year, assistance was being provided to some 950 customers.